Conflict can place real pressure on individuals, teams and organisations. Left unresolved, it can affect wellbeing, decision-making, trust and performance.

Bassline offers a practical, impartial and confidential mediation service to help people work through difficult situations constructively and move forward with clarity.

What is Mediation?

Mediation is a voluntary and confidential process where an independent mediator supports discussion between parties to help resolve disputes.

Unlike formal procedures or legal routes, mediation offers a more flexible, respectful and collaborative approach.

It is often:

• Faster than formal processes

• More cost-effective than legal action

• Confidential and discreet

• Focused on practical solutions

• Designed to preserve working relationships where possible

The mediator does not take sides, make judgments or impose decisions. Their role is to support a fair process and help those involved reach their own workable outcomes.

Where Mediation Can Help

Bassline can support with:

• Workplace conflict between colleagues

• Leadership team tensions

• Board and governance disputes

• Chair / CEO relationship difficulties

• Team communication breakdown

• Partnership or stakeholder disagreements

• Difficult conversations during change or restructure

Why Work With Bassline?

Alongside accredited mediation training, I bring over 20 years of senior leadership experience across charities, community organisations and purpose-led settings.
That means I understand not only conflict itself, but the organisational pressures that often sit behind it - including governance tensions, communication breakdown, competing priorities and leadership strain.
My approach is calm, practical and impartial, creating the conditions for honest conversation and constructive progress.

Qualifications & Experience

• Civil & Commercial Mediator, Align Mediation (2026)

• Master of Social & Community Leadership, University of Auckland

• Graduate Diploma in Not-for-Profit Management, UNITEC

• Postgraduate Diploma in Personnel Management, Thames Valley University

Additional practical experience includes facilitating workplace discussions, supporting boards and community leaders through disputes, and helping organisations navigate sensitive, high-pressure situations.

How the Process Works

1. Initial confidential conversation

2. Agreement on suitability and next steps

3. Structured mediation meetings

4. Exploring issues and options

5. Working toward practical agreement

Each situation is different, and the process can be adapted to suit the people involved.